Operations Manager (George, Western Cape)

Duties and Responsibilities

• Responsible for the recruitment, selection and training of new employees
• Assigning and scheduling of shifts as well as coaching, counseling and the discipline of employees
• Ensure communication of job expectations with each employee as well as the planning, monitoring, appraising and reviewing of job contributions
• Identifying any skills gaps in the company and undertaking a recruitment programme to support skills growth
• Communicate all policies and procedures to employees of the company
• Responsible for the strategic implementation of productivity and customer-service standards
• Responsible for the forecasting requirements, preparing the annual budget, scheduling expenditures, analyzing variances and initiating corrective action
• Develop operational systems by determining product handling and storage requirements, develop processes for receiving products, equipment utilization, inventory management and shipping
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures as well as complying with legal regulations
• Meet or exceed operation labour budget expectations
• Manage staff, salaries, overtime and employment contracts
• Responsible for all department managers and supervisors
• Run a safe, injury/accident free workplace
• Responsible for all aspects of company vehicles, equipment and rentals
• Maintaining customer relationships and support
• Training of clients and users
• Providing after-hours support
• Project administration and implementation
• Establish contracts, pricing and liaising with clients
• Manage relationships with key vendors
• Track vendor pricing, rebates and service levels
• Work on and build closer working relationships with client and vendors
• Review and approve all operational invoices and ensure they are submitted for payment
• Ensure that all chargeable repairs are billed to clients according to SLA
• Create, supply and schedule all requested reports to internal and external clients and management according to SLA
• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site
• Communicate customer issues with operations team and revise ways of improving the customer experience including resolving problems and complaints
• Work closely with management team to set and/or implement policies, procedures and systems and to follow through with implementation
• To manage the process of installing systems and equipment within the relevant timeframe
• Communicate all operating policies and/or issues at department meetings
• Work closely and communicating with team regarding inventory by ensuring that we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
• Communicate with legal counsel and safety department to ensure all processes remain compliant
• To monitor and ensure site housekeeping and preventative maintenance by preforming spot checks on a daily basis

Key requirements

• Must have a bachelor’s degree in management, business, finance or another relevant field
• Advanced computer skills including proficiency in MS Office and Microsoft
• 10 years in a senior managerial position
• Experience in transport/fleet management is an added advantage
• Ability to problem solve
• Ability to manage staff
• Exceptional communication skills (written and verbal) with the ability to work with a wide variety of departments
• Driver’s license essential
• May be required to travel