One of the points in the summary of qualifications should contain your credentials and previous education. If you have a degree in communications or a certificate of diploma in customer service or customer interaction, list this in your summary of qualifications.
The employer will often look at the summary of qualifications first, so if you do not have any academic experience or credentials in the field, the employer may drop your resume and go on to the next candidate.
A background check can provide critical information in hiring or other business decisions.
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